java.security.ProviderException: Keystore operation failed

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kiwidigital
kiwidigital Posts: 2 ✭✭
in General questions

Hello,

our customer would like to use TeamViewer Host on Android 11 device. Host APK is correctly installed however crash when open:

What does this error mean?


11-23 08:10:39.250  414  414 I keystore: del CACERT_SettingsKeyAESGCM 10146

11-23 08:10:39.251 3717 3717 W System.err: java.security.ProviderException: Keystore operation failed

11-23 08:10:39.252 3717 3717 W System.err:   at android.security.keystore.AndroidKeyStoreKeyGeneratorSpi.engineGenerateKey(AndroidKeyStoreKeyGeneratorSpi.java:331)

11-23 08:10:39.252 3717 3717 W System.err:   at javax.crypto.KeyGenerator.generateKey(KeyGenerator.java:612)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.dataencryptionlib.encryption.AESGCMCipher.createKey(SourceFile:7)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.dataencryptionlib.encryption.AESGCMCipher.getKey(SourceFile:6)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.dataencryptionlib.encryption.AESGCMCipher.encrypt(SourceFile:1)

11-23 08:10:39.252 3717 3717 W System.err:   at o.ik.EncryptData(SourceFile:4)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.dataencryptionlib.swig.settings.IAndroidCryptoProtectDataCallbackSWIGJNI.SwigDirector_IAndroidCryptoProtectDataCallback_EncryptData(Unknown Source:6)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.teamviewerlib.NativeLibTvExt.jniInit(Native Method)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.teamviewerlib.NativeLibTvExt.f(SourceFile:1)

11-23 08:10:39.252 3717 3717 W System.err:   at o.bh1.n(SourceFile:4)

11-23 08:10:39.252 3717 3717 W System.err:   at o.bh1.onCreate(SourceFile:14)

11-23 08:10:39.252 3717 3717 W System.err:   at com.teamviewer.host.application.HostApplication.onCreate(SourceFile:2)

11-23 08:10:39.252 3717 3717 W System.err:   at android.app.Instrumentation.callApplicationOnCreate(Instrumentation.java:1192)

11-23 08:10:39.252 3717 3717 W System.err:   at android.app.ActivityThread.handleBindApplication(ActivityThread.java:6719)

11-23 08:10:39.252 3717 3717 W System.err:   at android.app.ActivityThread.access$1300(ActivityThread.java:237)

11-23 08:10:39.252 3717 3717 W System.err:   at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1913)

11-23 08:10:39.252 3717 3717 W System.err:   at android.os.Handler.dispatchMessage(Handler.java:106)

11-23 08:10:39.253 3717 3717 W System.err:   at android.os.Looper.loop(Looper.java:223)

11-23 08:10:39.253 3717 3717 W System.err:   at android.app.ActivityThread.main(ActivityThread.java:7664)

11-23 08:10:39.253 3717 3717 W System.err:   at java.lang.reflect.Method.invoke(Native Method)

11-23 08:10:39.253 3717 3717 W System.err:   at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:592)

11-23 08:10:39.253 3717 3717 W System.err:   at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:947)

11-23 08:10:39.253 3717 3717 W System.err: Caused by: android.security.KeyStoreException: Unknown error

11-23 08:10:39.253 3717 3717 W System.err:   at android.security.KeyStore.getKeyStoreException(KeyStore.java:1301)

11-23 08:10:39.253 3717 3717 W System.err:   ... 22 more

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