WHY IS MY LOGIN SCREEN LOCKED

Lynne13
Lynne13 Posts: 2
in General questions

My login screen is locked and I have no outstanding balance whats wrong

Answers

  • JenW
    JenW Posts: 1,170 Senior Moderator ☑

    Hi @Lynne13,

    Thank you for posting again in our Community ! 🙂

    In the TeamViewer settings from your local device, you have the possibility to choose if you wish to lock the remote device after ending the session.

    If you don't want to lock the remote device after the session, you need to select Never, as shown below:

    1. Click on Settings on the left side menu.
    2. Then Remote Control in the Device section ➜ Session Settings ➜ Outgoing connections.
    3. Select Never for the Lock remote device option.
      • ⚠ Important note: This option will be set up for all outgoing connections, whatever the remote device is.
    image.png


    We hope this tip could help you in your use case, feel free to confirm it after setting out this option !

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

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