team viewer activation for single user

sudi03

Hi Community ,

I have just purchased a team viewer license and trying to activate the license but getting the error that a license already exist with the email ID .

I had a team viewer license couple of years back which I did not renew last year but decided to repurchase this year again .how to solve this now .

.Carol.fg.

Hi @sudi03 ,

Welcome, and thanks for reaching out to us!

Based on the description provided, to troubleshoot this issue you will need to contact our support team directly.

• The local phone numbers you can find here.

Let us know how it goes, and don't hesitate to reach back to us if you have any further questions. 🙋‍♀️

Have a good day!

Best, Carol

.Carol.fg.

Hi @sudi03 ,

Welcome, and thanks for reaching out to us!

Based on the description provided, to troubleshoot this issue you will need to contact our support team directly.

• The local phone numbers you can find here.

Let us know how it goes, and don't hesitate to reach back to us if you have any further questions. 🙋‍♀️

Have a good day!

Best, Carol

Rimantas

Hello, I can't deactivate device. Error: no license moves left.

License is: Business Subscription, 1 channels, 1 users.

How to deactivate device ?

.Carol.fg.

Hi @Rimantas,

Welcome to our Community and thanks for your post!

The Business license has a limited number of devices you can use (3 devices) and it allows 9 movements per year in case you need to format or exchange a device.

When the movements zero out, you need to contact our support team directly via ticket or phone.

For more details about the Business license please check the article 📄 Licenses overview.

Let us know how it goes and if we can help you any further.

Best, Carol