team viewer activation for single user

sudi03 · 2023-12-13T18:56:48+00:00

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Hi Community ,

I have just purchased a team viewer license and trying to activate the license but getting the error that a license already exist with the email ID .

I had a team viewer license couple of years back which I did not renew last year but decided to repurchase this year again .how to solve this now .

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.Carol.fg.

Hi @sudi03 ,

Welcome, and thanks for reaching out to us!

Based on the description provided, to troubleshoot this issue you will need to contact our support team directly.

The local phone numbers you can find here.

Let us know how it goes, and don't hesitate to reach back to us if you have any further questions. 🙋‍♀️

Have a good day!

Best, Carol

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Rimantas

Hello, I can't deactivate device. Error: no license moves left.

License is: Business Subscription, 1 channels, 1 users.

How to deactivate device ?

.Carol.fg.

Hi @Rimantas,

Welcome to our Community and thanks for your post!

The Business license has a limited number of devices you can use (3 devices) and it allows 9 movements per year in case you need to format or exchange a device.

When the movements zero out, you need to contact our support team directly via ticket or phone.

For more details about the Business license please check the article 📄 Licenses overview.

Let us know how it goes and if we can help you any further.

Best, Carol

.Carol.fg.

Hi @sudi03 ,

Welcome, and thanks for reaching out to us!

Based on the description provided, to troubleshoot this issue you will need to contact our support team directly.

The local phone numbers you can find here.

Let us know how it goes, and don't hesitate to reach back to us if you have any further questions. 🙋‍♀️

Have a good day!

Best, Carol