How can i access the customer web portal

rbmanian75 · 2023-12-30T08:42:38+00:00

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Hi,

I have my debit card details registered with you and you have made a unauthorised charge [removed per Community Guidelines] to the debit card today. I would like to receive the refund for the unauthorised charge and i would like to delete my card details. When i tried to activate the customer web portal it is asking for the invoice number. Which i dont have. How can i access the customer web portal without invoice number and delete the debit card details so that you dont my charge my card without authorising.

Thanks

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rbmanian75

@.Carol.fg.

Thank you for the answer. I have already created the ticket and the ticket is in process. Will update here once the issue is resolved.

.Carol.fg.

Hi @rbmanian75 ,

Thanks for your post and we're sorry to hear about the difficulties you encountered with the Customer Portal.

Please contact our support team directly by phone or ticket - we cannot assist with cancelations and refunds in the Community.

Let us know how it goes, and if we can help you with any further clarification.

Best, Carol