How can i access the customer web portal

rbmanian75
rbmanian75 Posts: 4
edited January 2024 in Licensing

Hi,

I have my debit card details registered with you and you have made a unauthorised charge [removed per Community Guidelines] to the debit card today. I would like to receive the refund for the unauthorised charge and i would like to delete my card details. When i tried to activate the customer web portal it is asking for the invoice number. Which i dont have. How can i access the customer web portal without invoice number and delete the debit card details so that you dont my charge my card without authorising.


Thanks

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,303 Moderator ☑

    Hi @rbmanian75 ,

    Thanks for your post and we're sorry to hear about the difficulties you encountered with the Customer Portal.

    Please contact our support team directly by phone or ticket - we cannot assist with cancelations and refunds in the Community.

    Let us know how it goes, and if we can help you with any further clarification.

    Best, Carol


    Portuguese Community Moderator

  • rbmanian75
    rbmanian75 Posts: 4

    @.Carol.fg.

    Thank you for the answer. I have already created the ticket and the ticket is in process. Will update here once the issue is resolved.

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