Error when opening Service Queue

August_Vorsterman

When I open the Service Queue menu in the Desktop app I get the message: "ervice cases could not be loaded. Please change your filters or reload the list"

Removing filters/Reloading does not work.

In the browser https://web.teamviewer.com/service-queue I do see the list

How can I fix this?

JoshP

Hello @August_Vorsterman

Thank you for your post, and welcome to the TeamViewer community! And a Happy New Year 🎉 as well!

I was unable to replicate this on my end - in both TeamViewer Remote and the web app I was able to load the Service Queue.

As always, I would suggest a fresh installation of TeamViewer Remote to ensure there is no device-specific issue. You may want to remove all remnants to completely uninstall the current installation before re-installing:

https://community.teamviewer.com/English/kb/articles/110125-uninstall-teamviewer-remote-on-windows#how-to-perform-an-advanced-uninstall-of-teamviewer

Should the issue persist past this, as it is a licensed feature I would recommend reaching out to our support teams directly for further investigation. You may find local numbers here or can submit a ticket using these instructions.

Should you have any questions, or would like to come back and share the resolution should further investigation be required, we love to hear from you!