How do I reset to a free use account after using a free 14-day commercial license?

micjgam

I purchased a 14-day trial after my free account was flagged for commercial use (I was not using it commercially), as I was in the middle of remote work and did not have time to request a reset of the flag. I purchased the 14-day trial with the intent to have the flags reset at a later date (which I did have them reset). However, now when I log in, I cannot access my comps remotely as I am being told to purchase a license after the 14-day expiration.

In short, I am in limbo now between a non-commercial free use and a expired commercial license and need to get back to the free use.

.Carol.fg.

Hi @micjgam,

Welcome to our Community and thanks for reaching out to us!

• If you just activated and used the 14-day trial, once the trial finishes, in order to use that feature again it's necessary to purchase a license.
• If you purchase a subscription, please know that all cancellations must be made via ticket. You can find all the details in the article: 📄 All about subscription

👉 TeamViewer for personal use is free, but the free version doesn't offer all the features as a subscription. You can check the list of features here.

Let us know if we can help clarify any additional questions.

Best, Carol

micjgam

Thanks for your response Carol. The issue is probably a bug. I let the trial expire and I did not need the corporate account. My account status shows 'corporate' and I cannot acces any remote comp until I purchase a license. This is not what I need or want though. I need to have the status reset to 'free'.

I am currently on chat support and they have reset the status of my account to 'free'. However, I cannot access any of my remote comps due to a connection error being refused due to expired trial license. I have logged out and exited the UI app on two devices and still cannot access the remote comp due to the above stated error.

I will keep the forum informed as I work through the issue with support. I would be helpful to others who might find themselves in this rare situation.

.Carol.fg.

Hi @micjgam,

Thanks a lot for the additional information and for sharing it with us!

After the support team reset your status, have you restarted the TeamViewer services? If not, could you give it a try?

Also, make sure to be logged in with your account - TeamViewer requires an account to start a remote session - and you may double-check if your TeamViewer is updated.

Let us know how it goes, and if we can help you any further.

Best, Carol