List of active sessions

Zoominoff

Hi,

We subscribe to a limited number of channels. We often encounter "All channels in use" errors.

What is the easiest way to get a list of all users who are currently using a channel?

Thanks,

Zak

Ying_Q

Hi @Zoominoff,

It is great to have you here in the Community!

Regarding the channel usage for TeamViewer remote connections, there are 2 main sharings available in the Community.

• Session limit reached - Channel uses indicates which TeamViewer ID is currently using the channel
• Channel Groups - it offers the flexibility of allocating the channel amongst the individual or group of users.

👉 Please also check the channel total and your TeamViewer license type to perform the channel group action.

I hope that these two articles help you with channel usage and ease the confusion.

If there is anymore uncertainty, feel free to drop a message and we are here to help!

Best,

Ying_Q

Zoominoff

Sorry, thats not a helpful answer.

The scenario is this:

1) One of my team members complains that they can’t connect to a PC due to a “All channels are in use” error.

2) My first thought is “I need a list of all team members that are currently using a channel, so I can make sure they havent left a session open inadvertently”.

How do I get a list of all users currently using a channel?

This should be an easy thing to do. Unless of course, TeamViewer wants to make it hard / impossible in order ro sell more channel licenses. If thats the case, please tell me, I don’t want to keep wasting time trying to figure this out.

Thanks.

WillKerr79

I have the same question:
When my team report the "All channels in use" error I want to check who is using it so I can prioritise channel use.
Apparently, the old TV used to allow this in the "About TeamViewer" pop up under help…but not anymore.