which or what do I download to use teamviewer to support family and friends

johnt · 2024-01-16T22:21:06+00:00

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I have been using teamviewer for MANY years. I have not been able to figure how to use it anymore. I only use it to help family and friends with their computer problems. What is the link to download the right free version and if there is a separate link for anyone that I help.

Almost all the people I help are senior citizens. I would appreciate any help the community can give this 74 year old (so called expert)

Teamviewer is a very good tool. I sure would like to continue to use it.

John

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Akiho

Hi @johnt,

Thank you for reaching out to the Community and we are also grateful to hear that you have been using TeamViewer for a long!

TeamViewer Remote offers a few ways for remote connections such as connections via session link and connections via TeamViewer ID and passwords. To get an overview, please check the following article: Get started with TeamViewer Remote

For unattended access or the classic Connection via ID and password, please use TeamViewer Host on remote devices whereas TemavIewer Full Client is on a local device.

Here is the TeamViewer download page: https://www.teamviewer.com/en/download you can also find more detailed information on the installation here: Download and install TeamViewer Remote

Please let us know in more detail if you have any issues or questions using TeamViewer. So that we may guide you further.

Best,

Akiho

ARwaterfall

Why has free version of Teamviewer stopped working after several years of intermittent use? I last used it in 2021 but now, in 2024 yesterday, it would not let my friend see where (at my friend's home) to enter my ID and Password so we could once again use it to help me build some sheet music.

Thanks.

Akiho

Hi @ARwaterfall,

Thank you for your post and we are sorry to hear that you have issues using TeamViewer.

For the connection via TeamViewe ID and password, could you please check the following article and see if it helps you and your friend to locate the place where you can enter the ID and password: Connect via ID and password

Please keep us updated on how this goes.

Looking forward to hearing back from you in the Community.

Best,

Akiho