Using team viewer

MeSP

I have used teamviewer many times in the past to share screens with friends abroad, but not for a while.

I launched teamview recently, and as required, updated the app, and created a free account.

Creating the account took me to the web browser, seaparate from the app on my computer, and despite remembering the password, the app won't log in automatically with the stored password, only the sign in on the browser which in turn brings up a different user page for teamviewer.

The next problem is that I couldn't find any way to connect with my friend abroad....we both had access numbers to give out to another person to gain access to our computers, but no box to put those access numbers in to connect?

Any help would be greatly appreciated

Akiho

Hi @MeSP,

Thank you for sharing your case in the Community and using the TeamViewer for a long!

To begin with, could you please check if the TeamViewer Full Client is installed on your device? Once you confirm this, please check the below and see if this helps.

Auto log in:

• Using the TeamViewer Full Client on your device, kindly try again signing in using your TeamViewer account and use the checkbox Keep me signed in to see if this would work.

Remote Connection via TeamViewer ID and passwords:

• For outgoing connections, please try to use the TeamViewer Full Client to locate the entry section of TeamViewer ID and password. To be specific, please navigate to Remote Support (1) and click Connect here (2):

• You can also find more information on the classic connection method using TeamViewer ID and password here: 📄 Connect via ID and password

Kindly update us on how this goes. Also please correct me if there is any misunderstanding.

Looking forward to hearing from you again in the Community.

Best,

Akiho

MeSP

Hi Akiho,

Many thanks for your help.

I couldn't find the  TeamViewer Full Client on my interface and could only sign in on the old interface app (the new one didn't reconise me despite saving my sign in details on the web interface) and after several attemps with confirming my devise/ip address, the old interface app finally let me sign in.

I haven't tried connecting to another device yet, so will let you know.

Best,

MeSP

Akiho

Hi @MeSP,

Thank you for getting back to me and I also appreciate your efforts in signing in.

Regarding the sign-in issue, I would like to ask for further information in order to have a better understanding of your situation.

• Which TeamViewer module are you using on the new and old interfaces?
• Could you please tell us what exactly happens when you try to sign in on the new interface (TeamViewer Remote)? Kindly reply to this comment with the screenshot of the error message if you received any.

Keen to know about more your case.

Please keep me posted on any updates about connections or sign-in matters.

Thank you,

Akiho

MeSP

Hi @Akiho

I am using the one downloaded from the internet many years ago and recently updated and created an account... Version: 15.50.5 (b23ae08066e)..so when signing in from the web browser it remebers my password as it does when on the old interface through the app, my Mac remembers the password, but on the new interface (toggle switch), my computer doesn't recognise it and there is no error message. I don't write the passwords down as they are long and complicated, so have to go back to the old version to sign in.

Akiho

Hi @MeSP,

Thank you for getting back to me.

When you are signed out of the application after switching the TeamViewer interface to the new one (TeamViewer Remote), could you please try signing in again on the new interface to see if you can sign in successfully?

Once you can sign in on the new interface, kindly check if the auto sign-in issue could persist on the new interface by using the toggle switch.

Additionally, you can also check the compatibility of the TeamViewer version and operating system here:  Supported operating systems for TeamViewer Remote

Hope you can sign in on the new interface.

Best,

Akiho