Teamviewer on very slow and lag

Onurkmikrogrup

Hello, We are software company in Turkey. We have corporate license for 100 user. Ours support department using teamviewer. During a remote connection, the connection suddenly drops and freezes occur. Can you offer a solution for this?

Onurkmikrogrup

Anyone help me ?

We are constantly experience slowness and waiting connection screen.

monitoramentojcnet

me too

We are constantly experience slowness and waiting connection screen.

AlenaC

Thanks for posting again @Onurkmikrogrup and welcome to our Community @monitoramentojcnet.

To be able to look for a solution here, we would need more information from you. Many reasons cause slowness during a remote connection. 😅

• However, have you tried to to Optimize speed during the connection? My colleague @JeanK did explain how in this thread: super slow connections.

Since you mentioned that you have a license our dedicated team can also have a closer look into it. They will be happy to assist. Find the contact information below:

👉️Customer Support

Let us know if optimizing the speed does help your support department or you, @monitoramentojcnet .

Best,

Alena

Onurkmikrogrup

Hi, We are experiencing problems even though we have already activated the Optimize speed option.
But when i request for connection, it waiting for connection almost 10 seconds.
Some times of the day it works normally, some times it causes problems.

aydinli

We are experiencing the same problem. I can access the computer that I cannot connect to from the program via web.teamviewer.com