TeamViewer disconnects at random

Tiera

Hi,

We have problems that seem to be completely random. Our TeamViewer clients disconnect after a short while when connected to a host, and it is impossible to connect to the remote host again. Sometimes it takes up to 15 minutes for the remote host to appear again in the adress book of our support staff clients.

We have over 20 Managed Groups, conditional access is active. Our clients and hosts are all automatically kept up to date.

JeanK

Hi @Tiera,

Thanks a lot for reaching out and reporting the issue you are experiencing.

This sounds indeed quite odd and is something our engineers would have to look at.

The fastest way to resolution here would be to open a support ticket and attach the TeamViewer logs of the impacted devices to it.

You can open a ticket at https://www.teamviewer.com/en/global/support/customer-support/#licensed-support by clicking Submit a request.

Please find here how to get the logs of the impacted devices: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/contact-support/find-your-log-files/

Let me know if you have any further questions! I'll be happy to assist.

/JeanK