Hi @Catherine_Nayer,
Welcome to the Community and thank you for sharing the error message you received here.
In this case, we would highly recommend contacting our support team directly.
If you have a licensed TeamViewer account, you can generate a support ticket using the below link. Please sign in with your licensed TeamViewer account:
📩 Submit a support ticket
📌Please note that this topic includes personal information and we are unable to assist such cases in the Community for security & privacy purposes.
Should you have any questions using TeamViewer, please do not hesitate to share your case here. We would be more than happy to see you again in the Community.
Best,
Akiho
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