Cant Cancel license.

pmluers · 2024-05-29T22:56:24+00:00

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Hi, all -

For failing to take action, TeamViewer automatically processed a full year payment, rather than send an invoice as they have in years past. I had no intention of renewing, and they refuse to refund the amount they charged me.

I have no intention of using the license in the upcoming year[removed per Community Guidelines] down the drain for me, to benefit a company who clearly does not care about doing the right thing for their clients. 2 MILLION users and they still need my [removed per Community Guidelines].

[removed per Community Guidelines]

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Ying_Q

Hi @pmluers,

We regret to hear about the disappointing experience with TeamViewer.

For a resolution regarding the renewal license, we urge you to reach out to the TeamViewer Support Team. We also explained more information about https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ . Additionally, we have to inform you that all official license transfers must be conducted within and recorded by the responsible TeamViewer team.

Thank you for your kind understanding! Hope we will deliver a satisfactory outcome!

Best,

Ying_Q