Bought license and credit card charged but have not received email

Loong224

I've paid for the teamviewer remote access plan and my credit card is already charged, however i have only received the order confirmation email but not the email for the invoice and license activation. On top of that, my customer portal is not showing any invoices/subscriptions update either. Please help.

Ying_Q

Hi @Loong224,

Thank you for contacting us for help!

Regarding the TeamViewer order and order email, we urge you to contact the TeamViewer Support Team for immediate help! The support contact information can be found in the TeamViewer Support Page - https://www.teamviewer.com/en/global/support/customer-support .

On the other hand, we would like to share this Remote Access activation guide with you, which helps to set up the license. Hope the email will reach you quickly and TeamViewer works as expected!

Best,

Ying_Q