Not refreshing

tvale2
tvale2 Posts: 7
in General questions

Not refreshing if I do not move the mouse.

There is any solution out of the box?
How to send a ticket? I was not able to signal the bug to the developer team.

The issue after upgrade about 2 month ago and nothing has changed with the last release.

Answers

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @tvale2

    Thank you for your contribution to our Community by making this post. 🌏️

    To correct this issue, you will want to perform the following actions below.

    Start a TeamViewer remote session with a device of your choice > select the View tab above the session > Quality > Custom Settings > Colors set to High or True Color > Choose any Quality > Most important, select Whole Screen from the drop-down menu next to Fast Video Streaming > Apply > OK.

    Mouse Movement Issues Resolution.png


    We encourage that if you are a licensed user, to contact our Support Team via the link pasted below either by live chat, ticket, or calling in whenever you are needing technical assistance.

    https://www.teamviewer.com/en-us/global/support/customer-support/

    Let us know how it goes and if you need further help. 👍️

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