Not refreshing if I do not move the mouse. There is any solution out of the box? How to send a ticket? I was not able to signal the bug to the developer team. The issue after upgrade about 2 month ago and nothing has changed with the last release.
Hello @tvale2 Thank you for your contribution to our Community by making this post. 🌏️
To correct this issue, you will want to perform the following actions below. Start a TeamViewer remote session with a device of your choice > select the View tab above the session > Quality > Custom Settings > Colors set to High or True Color > Choose any Quality > Most important, select Whole Screen from the drop-down menu next to Fast Video Streaming > Apply > OK.
We encourage that if you are a licensed user, to contact our Support Team via the link pasted below either by live chat, ticket, or calling in whenever you are needing technical assistance. https://www.teamviewer.com/en-us/global/support/customer-support/ Let us know how it goes and if you need further help. 👍️
