Is there a way to save password in Run Only mode?

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luigivento
luigivento Posts: 6 ✭✭

Hi

I've bought a Remote Access license and my only issue is that I don't seem to be able to store the password of my bookmarked device. Before downloading the latest version it never asked for it so I guess it was stored and sent out every time I initiated a connection - but now I get a "The password you have entered is invalid" message which means it does send out a stored password I just can't find an option where to change it

Thanks in advance.

Answers

  • Valeria2
    Valeria2 Posts: 573 Moderator
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    Hello @luigivento,

    Happy to see you visiting us again.

    To avoid password issues with a Remote Access license please follow the set up instructions provided in the following link:

    https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/licenses/activate-and-set-up-your-remote-access-license/

    Please keep us posted on the results and in case of doubts don´t hesitate to contact us.

    Have a nice day,

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español

  • luigivento
    luigivento Posts: 6 ✭✭
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    Thanks Valeria for your reply.

    This device has already been added for months without problems.

  • Valeria2
    Valeria2 Posts: 573 Moderator
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    Hi @luigivento

    Thank you for your answer.

    Could you check that the ID´s of the remote devices (endpoints) match with the ones you have registered in your TeamViewer app from the connection starts?

    You can find the ID´s in the Remote Suppor screen of the app as shown in the screenshot below:

    Keep us posted on the results in case we have to extend our support.

    All the best,

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español

  • luigivento
    luigivento Posts: 6 ✭✭
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    Hi Valeria

    Yes, the numbers match. I tried to remove this computer and add again but it still asks for password.

    Thanks

    Lajos

  • Valeria2
    Valeria2 Posts: 573 Moderator
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    Hi @luigivento,

    Can you please send a screenshot of the error message, to understand better?

    Thank you and looking forward to your reply.

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español