I bought remote access licence forf 1 user, in the teamviewr status, it show "Free licence"

giangphamlong
giangphamlong Posts: 8
edited July 19 in Licensing

I bought remote access licence forf 1 user, in the teamviewr status, it show "Free licence"

is it correct?

image.png

Comments

  • Ying_Q
    Ying_Q Posts: 2,696 Moderator ☑

    Hello @giangphamlong,

    Thank you for posting in the Community for help!

    It looks like the TeamViewer Remote Access has not yet been activated on your TeamViewer account. We have detailed instructions on Activate and set up your Remote Access license, kindly follow the steps and complete the activation.

    Hope it works as expected and smoothly on your side!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • giangphamlong
    giangphamlong Posts: 8

    Thank you Ying! I just confirmed the order…after the yesterday payment

  • giangphamlong
    giangphamlong Posts: 8
    edited July 19

    I replied this email but my email was rejected by teamvier saying security policies… or what to do, it says to reply the email… hence

    image.png
    image.png

  • Ying_Q
    Ying_Q Posts: 2,696 Moderator ☑

    Hello @giangphamlong,

    In this case, can you please check your Community inbox for further communication about the situation?

    Thank you for your understanding and patience!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • giangphamlong
    giangphamlong Posts: 8

    I got my remote licence activated

    can you help to remote from my smart phone to my computer?

Trustpilot

Categories

This Week's Leaders