I bought remote access licence forf 1 user, in the teamviewr status, it show "Free licence"

giangphamlong · 2024-07-19T01:15:37+00:00

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giangphamlong

is it correct?

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giangphamlong

I got my remote licence activated

can you help to remote from my smart phone to my computer?

Ying_Q

Hello @giangphamlong,

In this case, can you please check your Community inbox for further communication about the situation?

Thank you for your understanding and patience!

Best,

Ying_Q

giangphamlong

I replied this email but my email was rejected by teamvier saying security policies… or what to do, it says to reply the email… hence

giangphamlong

Thank you Ying! I just confirmed the order…after the yesterday payment

Ying_Q

Hello @giangphamlong,

Thank you for posting in the Community for help!

It looks like the TeamViewer Remote Access has not yet been activated on your TeamViewer account. We have detailed instructions on Activate and set up your Remote Access license, kindly follow the steps and complete the activation.

Hope it works as expected and smoothly on your side!

Best,

Ying_Q