I've just been charged for a yearly subscription - I want a refund.

SandWho · 2024-07-20T08:55:01+00:00

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I signed up to the trial but I'm quite sure I cancelled the subscription.

Today I've just been charged, and trawling through the settings I see nowhere where it says that I have an active account and I cannot submit a ticket either.

What am I supposed to do in this situation?

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SandWho

When I go into Licences, it shows I have a "Free" one with the option to upgrade.

I don't understand how I've been charged here for £516.96?

Akiho

Hi @SandWho,
Thank you for reaching out to the Community.

In such cases, we kindly ask you to contact our Customer Support team via phone or chat for further assistance, as we are unable to assist in any cancellation or licensing cases in the Community for security & privacy purposes.

Thanks in advance for your understanding.

Best,

Akiho

SandWho

To update anyone here, Teamviewer will not refund me because I didn't cancel within 30 days of the free trial.

A disgraceful policy and one everyone needs to look out for.