just installed teamviewer on new computer and not working

Ellen6200 · 2024-08-05T12:41:01+00:00

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I just installed teamviewer again on my new computer and seems I can connect it keeps showing a orange box around is something blocked on my new computer I don't know?

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JeanK

Hi @Ellen6200,

Thank you for reporting your issue!

Have you tried to restart TeamViewer on both ends?

All the best,

/JeanK

Ellen6200

It freezes and will not connect

Ellen6200

Been trying to connect with someone but since the update and the orange box its blocking something anything I can do to connect?

.Carol.fg.

Hi Ellen6200,
Thanks for your first post and welcome to our Community!

You can find more details about this topic in the discussion:

https://community.teamviewer.com/English/discussion/135689/how-to-disable-the-orange-box-around-the-remote-session

You can also share your feedback on our Ideas Hub:

https://community.teamviewer.com/English/discussion/135747/orange-frame-is-in-the-way

I hope it helps! 🍀
Let us know if we can help clarify any further questions.
Best, Carol