company name revise in invoice

lijian3269771

there is mistake for company name in invoice provided by teamview, how to revise it ?

Akiho

Hi @lijian3269771,

Thank you for reaching out to the community. We are sorry about the inconvenience.

In such a case, we strongly recommend contacting our Customer Support team directly.

You can generate a support ticket using the link below if you have a licensed TeamViewer account. Please sign in with your licensed TeamViewer account:

📩 Submit a support ticket

Thanks in advance for your understanding.
Should you have any difficulties using TeamViewer, please share them in the Community. We would be happy to see your post again.

Best,

Akiho

Akiho

Hi @lijian3269771,

Thank you for reaching out to the community. We are sorry about the inconvenience.

In such a case, we strongly recommend contacting our Customer Support team directly.

You can generate a support ticket using the link below if you have a licensed TeamViewer account. Please sign in with your licensed TeamViewer account:

📩 Submit a support ticket

Thanks in advance for your understanding.
Should you have any difficulties using TeamViewer, please share them in the Community. We would be happy to see your post again.

Best,

Akiho

lijian3269771

Hello Akiho

thank you for your feedback , i will sumbit a support ticket,

actually it seems that it is difficult to contact your customer support team since what i purchase for remote access is personal version instead of business version

attache is screenshot for invoice

thank you

[removed per Community Guidelines]

Akiho

Hi @lijian3269771,
Thank you for getting back to us; we also appreciate your efforts in submitting a support ticket.

If you are still facing issues contacting our support team, kindly try using the chat feature available on the support page: Customer support | TeamViewer

Please know that:

• Remote Access license users are able to access the support portal to generate a support ticket if they use a licensed TeamViewer account.
• A licensed TeamViewer account is necessary for both submitting a support ticket and establishing licensed remote connections; we recommend activating your Remote Access license if this has not been done.

Please let us know how this goes. We appreciate your patience in this process.

Best,

Akiho

P.S. We do not allow the upload of personal information to this forum to protect our users' privacy and personal data. Thanks for your understanding that we remove such information immediately.