Get started with TeamViewer Remote

JeanK
JeanK Posts: 7,028 Community Manager 🌍
edited October 4 in Announcements

Dear TeamViewer Community,

Starting October 2024, TeamViewer Free users who haven’t already upgraded will move to our new interface. This ensures they have access to the latest features and enhanced security.

Please note: For a limited time, you can switch back to the classic interface if needed.

Benefits of the new TeamViewer interface

  • Improved security: Connect with trusted end users through advanced connection transparency and user verification, providing peace of mind with every session.
  • Session links: Easily share a session link to connect, simplifying the process. Supporters will still be able to connect using the ID and password, which can be found on the home screen of the new interface.
  • Onboarding support: After switching to the new interface, we’ve included a helpful onboarding guide to help supporters get started quickly and efficiently.
  • For licensed supporters on the classic interface who connect to Free end users, rest assured that all existing connection methods will remain unchanged.

We encourage exploration of the new interface to enjoy the improved functionality it brings to every remote support experience.

Please also check the Get started with TeamViewer Remote guide and the TeamViewer Remote FAQ to learn more about the product.

Stay connected,

/JeanK

Community Manager

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Comments

  • Where did Wake on Lan go? Now it takes several more steps to get into my other computers. Bad idea from Teamviewer.

  • Paying customer here. Tried the "new" interface for a few weeks, it does NOT get the job done. I cannot add my customer TV instances to my account because the customer might have their own account.

    - I'm still missing the "Connect to IP" feature in the new UI (sometimes used for backup / connections in secured environments).

    - There are no bookmarks (simple TV ID and Password without any connection to the other installation whatsoever, easy to edit, also possible to use local IP instead of TV ID)

    Please get back to the drawing board if you have to spend the money for a new UI. But actually, the current one (Legacy) is perfect!

  • Miragian
    Miragian Posts: 1
    edited September 27

    Just to add to this huge wall of people that are telling you… DO NOT MESS WITH THE UI. Neither my wife nor I want to have anything to do with the new UI and without a whole lot explaining I think most of your users are going to call **bleep** on the idea that the new UI is "more secure" its a UI. That should have no bearing on how secure the software is.

    Alternatively, given that this is "only for the free users" are you trying to force them to pay or change what software we're using.

    Seriously, reconsider this.

  • As someone who has been using TeamViewer since version 4 I've only seen it bloat in the name of progress more and more - early on the changes were warranted and appreciated (new OS support etc) but I haven't seen anything new that's tangibly useful for a long time. Early on new features were added to justify people upgrading to the newer version. Now that it's a subscription system one would think you wouldn't need to do this. Consider KISS - Keep it Simple Silly - it would be a Stupid move to force everyone onto a new interface that no one seems to like (Is there anyone out there that actually has used the product for more than a couple of years actually like the new interface?). How about just focusing on improving performance and usability. We have a couple of thousand computers in our account and the load time is bad enough on the old interface but crazy slow on the new interface. On the old interface once it loads (admittedly it does take a while to get the list loaded first up) it is almost instant to search for computers or groups of computers - the new one is laggy after it has completed loading. When / if you force the new interface onto paying customers you will end up losing a large number of them…

  • The new interface I initially found incomprehensable!!!

    Set up by Wiz-Kid programmers with no understanding of what has been well designed, developed and used for years.

    Much the same as for Microsoft and all the complaints of many users moving from Win 10 to Win 11!

    Putting new and necessary security and other advanced features into an interface designed by programmers with no experience of usability and intuitive understanding based on few years of programming experience, with no thinking of their loyal user-base is appalling!

    Are these wiz-kid programmers only capable of thinking in binary or hexidecimal with no understanding of program interface logic or ergonomics!

  • Hi, I do not like the new interface either. Hard to get around and get things done, which were so easy in the old interface. Do not try to fix something that is NOT broken. Support for customers is difficult with this new interface as all kinds of weird setups do not fit the use of TeamViewer in our case. For systems inside an organization it's fine but with all pc's i connect outside of our organization this new interface and way of working just does not work. Maybe better explanations could help.

  • Zaphire
    Zaphire Posts: 3
    edited September 27

    I notice, JeanK Posts: 7,025 Community Manager 🌍

    Has made no responses to any of the valid critisism above since originating this posting on September 3!

    The line "We encourage exploration of the new interface to enjoy the improved functionality it brings to every remote support experience." is just spin after one reads the above comments!

    I do wonder, like I do with Microsoft Windows, actually how many of th PR, employees and programmers would actually qualify as 'Power Users'?

    It would be interesting to know how many 'Power Users' of TeamViewer are actually using the new interface since it was introduced?

    I am retired at an age of 75 having been lucky to encounter PC's in 1983 and support many friends and colleagues who are also now of a similar age.

    To be confounded by the difficulties of new technology in computers and phones, let alone difficult software interfaces as well as scams, hacking fears and password authentication complexities! Many will unfortunately just give up!

  • TerraInc
    TerraInc Posts: 1
    edited September 27

    I`ve tried the new interface for some time and I don't understand neither the design nor the new functionalities.

    There's quite a lot of changes at once and , honestly, I have neither the time, nor the will, no the power to adapt to these changes. What I (we, as we`re a company) want and need is a reliable and trustworthy product. Something that enables us to do our work. What we don't need is the need to mess around with "improved" Teamviewer our being forced out of our routine by experimental interface **bleep**.

  • Hans_Gunnarsson
    Hans_Gunnarsson Posts: 1
    edited September 27

    Stop changing the GUI:t. I have been using this software since version 2 (2007) in my environment and am paid. The changes to the user interface have been consistently cash, and they seem like you're groping in the dark to find new ideas every time. It may be more advanced and sophisticated, but what's the point when you drive your customers to the competition? There are many who make the same software as you. Skip the new interface. This is **bleep**!

  • Please leave the GUI alone. It has worked GREAT for many years. Also, does anyone from TV corp. actually read these comments? It would seem by the major flack they would reverse this decision or at least allow the classic interface as well. I guess it is the way companies are now.. they don't seem to really care anymore.

  • tosch
    tosch Posts: 2

    Luckily we choose alternative a few years ago, at the moment we're using half/half, teamviewer descending, so it will be not painful to loose it completely. Using TV for decades, also paid, but they performed poorly, giving nothing on reviews and feedback from business customers. no idea who runs the development group, maybe one of the teletubbies, this would explain the new GUI which is simply horrible

  • NOOOOO!!!!!! Please don't! We are paying customers and can't waste our time to explain our clients how this awful new GUI works. This time will not be paid by our customers. Ours of unpaid wasted time!!!! Will you pay this time?

  • Nobody wants this, im quite sure. Been a paying customer for a long time, things got way more expensive, i didnt mind, this software brought so much ease. If this is going through, which it probably will, we start looking out for alternatives. Stop this decision please, i haven't spoken anyone who likes the new ui.

  • amazing product slowly getting worse - year on year it becomes less useful and more WOKE