Team Viewer shutting down

Mairin
Mairin Posts: 1
in Licensing

Team viewer keeps shutting down after a few minutes and I have to contact my employer for new codes We have paid a subsctiption..

Answers

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @Mairin,

    Thank you for reaching out to us, and welcome to our Community.

    To begin with, could you please check if you are signing in with your licensed TeamViewer account?

    Please note that a licensed TeamViewer account is required to establish licensed remote connections as well as to submit a support ticket.

    • If you have not activated a license with your TeamViewer account, please check your email inbox, including the spam folder, to locate the activation link in the purchase email in order to complete the activation process:  License Activation Guides 

    If the issue persists after signing in with a licensed TeamViewer account, please reply to this comment with a screenshot of the error message.

    Please also correct me if there is any misunderstanding.

    Looking forward to hearing from you.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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