Using usergroups to give an employee access to a device group

andre-ipt

Hello,

we are an IT company with many customers. In our TeamViewer structure each customer has an own devicegroup and i have a usergroup for the staff. Now i want to give this usergroup access to all devicegroups, so i don't have to edit all device groups each time we get a new employee.

I created a role, then created a usergroup with this role and added all members of the team to this usergroup. After that I edited all groups and added the usergroup staff with full permissions. Now we got a new colleague and I added him to the usergroup staff but he cannot see the device group.

What am I doing wrong?

Thanks in advance and best regards

André