I accidentally deleted my account.

Carl7526
Carl7526 Posts: 1
in Licensing

I accidentally deleted my account. Unfortunately there was a paid license subscription tied to that account. I re-created my account but the license info is missing. Is there a way to restore my license?

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Best Answer

  • Ying_Q
    Ying_Q Posts: 2,707 Moderator ☑
    Answer ✓

    Hi @Carl7526,

    We are sorry to hear about the account deletion mistake happened. It is possible to retrieve the license activation to your TeamViewer account. In this case, please contact the TeamViewer Support Team for the direct assistance on getting the activation email and the license activation. The contact information can be found on the TeamViewer Support Page - Customer support | TeamViewer.

    Hope it helps in your case and you may get back to the normal uses on TeamViewer smoothly!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员

Answers

  • Ying_Q
    Ying_Q Posts: 2,707 Moderator ☑
    Answer ✓

    Hi @Carl7526,

    We are sorry to hear about the account deletion mistake happened. It is possible to retrieve the license activation to your TeamViewer account. In this case, please contact the TeamViewer Support Team for the direct assistance on getting the activation email and the license activation. The contact information can be found on the TeamViewer Support Page - Customer support | TeamViewer.

    Hope it helps in your case and you may get back to the normal uses on TeamViewer smoothly!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
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