Cannot get contact to any customer service

TommyChun

I paid a year's license fee in August and have used it for 4 months. I has been good until today 10th Dec I keep receiving a request for upgrading to business plan when I link up my computer in the office with my computer at home. When I reject the request, I cannot connect my computer at home. It is found I have not actiative with my email address  [removed per Community Guidelines]. When I found the email in my inbox and clicked the activate button, it was said this email,  [removed per Community Guidelines], was activated once and cannot be activated twice, and the activation failed. Now I cannot send ticket to your customer service for solving this problem and cannot connect my computer at home. Furthermore, today I tried to call phone customer service, but I am not eligible for phone customer service because my plan is the personal plan but not a company plan. What should I do?

Akiho

Hi @TommyChun,

Thank you for reaching out to our Community.

In such a case, we recommend contacting our support team via chat on the support page for further assistance.

If you have any questions about using TeamViewer, please do not hesitate to ask them again in our Community.

Thanks in advance for your understanding.

Best,

Akiho

TommyChun

Hi Akiho,

I appreciate your help. However, I did check this support page, and I knew the procedure. I found the activate key/button in the email as per the instructions on this page and clicked it. But the activation is invalid now. I have no license, though I paid, and cannot contact Teamviewer customer service.

Regards,

Chuntommy

Akiho

Hi @TommyChun,

Please know that we cannot provide individual license support in the Community for security and privacy reasons.

Therefore, to get further assistance with your case, please try contacting our support team via chat.

Should you have any issues while using chat on the support page, kindly provide us with more information on what exactly happens.

Thanks in advance.

Best,

Akiho