My Teamviewer connection got Overridden by Kaspersky. I cannot do anything what so ever

gameboybin19
gameboybin19 Posts: 1
in General questions

My computer has Kaspersky installed. So i was browsing web until the Kaspersky showed a pop up asking me Yes or No. After that all my keystrokes, mouse buttons wont work.

What can i do to close the pop up and continue to work on Teamviewer. I have tried Ctrl+Alt+Del. Any combination thats possible. Nothing worked

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Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,297 Moderator ☑

    Hi @gameboybin19 ,
    Thanks for your first post and welcome to our Community!
    TeamViewer cannot overnight the security features of a device.
    You will need to manually/physically configure Kaspersky on the remote device to allow TeamViewer use.
    If you're not sure how to configure it, please contact the security software support team directly for further assistance.
    Share with us how it goes, and let us know if you need any further help.
    Best, Carol


    Portuguese Community Moderator

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