Cannot connect to any computer using Windows client

DannyF1tz · 2025-02-20T14:27:42+00:00

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Hello, I am using the free version, and have had no problems in the past.

Recently, I cannot connect to any pc using the windows client, but I can when using the web interface and the mobile app.

The devices clearly show as online, but the connect button is greyed out, and says "You can't connect to this device because it is offline" when you hover the mouse ove it.

I have tried uninstalling and reinstalling the app, and tried going back to the classic app, but nothing works.

Is there a fix?

Thanks, Danny.

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Accepted answers

DannyF1tz

I am using the latest version of windows 11, and Teamviewer version is 15.62.4

It has all started working now somehow.

I messed around and did some kind of migration setup and its working now, thank you.

All comments

.Carol.fg.

Hi @DannyF1tz ,
Thanks for sharing the resolution with us!
I'm grateful to hear you could get your connections working again. 😄
Don't hesitate to post again whenever needed.
Best, Carol

.Carol.fg.

Hi @DannyF1tz ,
Welcome to our Community and thanks for your first post.

As a free user, please make sure to always be using the newest version of TeamViewer with the new interface in both devices (local and remote devices). For more details check: New updates regarding the free usage of TeamViewer 15

Could you confirm the TeamViewer version and OS version of your devices? https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/download-and-installation/supported-operating-systems-for-teamviewer-remote/

We're looking forward to your reply so we can best assist you.
Best, Carol

DannyF1tz

I am using the latest version of windows 11, and Teamviewer version is 15.62.4

It has all started working now somehow.

I messed around and did some kind of migration setup and its working now, thank you.