Hi, this message is to cancel my subscription please
Hi @Esnely , Thanks for your first post in our Community and we're sorry to hear you want to cancel your subscription.
Please know that the TeamViewer community cannot process cancelation requests. All cancelation requests must be sent via ticket to the designated team to process the request: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/
You can open a cancellation ticket following the step-by-step in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/
Please let us know if can help you any further. Best, Carol
@.Carol.fg. Why do you have to be a paid license member to submit a ticket or call now? The community Help cannot fix my issue. Your company needs to revert the helpdesk back to the way it was before.
Hi @RobLee, Thanks for your question! To contact our support team directly via ticket or phone, a license has always been required. Also, an important remind is that some subscription plans like Remote Access will have support via ticket only - no phone support. Regarding our Community, please know that we're user-driven; we cannot guarantee that all posts will be answered by TeamViewer staff. For further details, please check our Community Guidelines and Terms of Use. We thank you for your understanding! Best, Carol
I took part in the free trial but found it impossible to cancel before over [removed per Community Guidelines] was taken from my account.
Why is it made so difficult. For that reason and that reason alone is enough for me not to deal with a company which acts in this way, never mind the technical difficulties that made it so that I never even used the product.
I have done a support ticket and I'm waiting for someone to get back to me. Hoping the 7-day return will not be as difficult to get as it is trying to cancel a subscription.
Does anyone think this is ok?
This is a scam company. There are better options out there with hopefully better practices, though they could hardly be worse.
I will get my [removed per Community Guidelines]'s worth
