Hi, this message is to cancel my subscription please
Hi @Esnely , Thanks for your first post in our Community and we're sorry to hear you want to cancel your subscription.
Please know that the TeamViewer community cannot process cancelation requests. All cancelation requests must be sent via ticket to the designated team to process the request: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/
You can open a cancellation ticket following the step-by-step in our article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/
Please let us know if can help you any further. Best, Carol
@.Carol.fg. Why do you have to be a paid license member to submit a ticket or call now? The community Help cannot fix my issue. Your company needs to revert the helpdesk back to the way it was before.
Hi @RobLee, Thanks for your question! To contact our support team directly via ticket or phone, a license has always been required. Also, an important remind is that some subscription plans like Remote Access will have support via ticket only - no phone support. Regarding our Community, please know that we're user-driven; we cannot guarantee that all posts will be answered by TeamViewer staff. For further details, please check our Community Guidelines and Terms of Use. We thank you for your understanding! Best, Carol
