Remote hosts under Computers & Contacts show as being offline

dak366 · 2025-03-26T01:43:22+00:00

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I cannot connect to them via system name, but I am able to connect via TeamViewer ID and password. Tensor and remote host both on newest version.

I like being able to connect by system name because it does not require user interaction at the host.

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Ying_Q

Hello @dak366,

Welcome to the Community and share the post with us!

May we ask you to try a few troubleshooting steps and share more information in return, please?

restart TeamViewer service on both sides, then reconnect;
if the connection fails, share with us a screenshot of the error message;
on the remote Host, is it a TeamViewer Host on the computer or mobile device?

Look forward to hearing the updates from you!

Best,

Ying_Q

dak366

Restarted TV service on both sides. Unable to connect using system name, still able to connect using the TV ID of the host.

3. All my TV hosts are on computers

dak366

Also, "Hide online status for this TeamViewer ID" is not checked.

Ying_Q

Hello @dak366,

Thank you for sharing the error message!

Since the screenshot shows the device in an offline status and the error message reminds you to check for an internet connection, is there any way for you to check the TeamViewer's working condition on the remote side, please?

Best,

Ying/TeamViewer

dak366

On the remote side, TV service is running.

I can still connect to the remote side using its TV ID and password. But because these systems show as being offline in Tensor, I cannot connect to them using their alias (system name) or group them in the "Computers & Contacts" section of Tensor.

dak366

It was an issue with SCCM. Removed TV completely from the system and manually reinstalled TV.