TeamViewer demanding payment for a business license I don’t even use.

KevinW1985

I had a business license trial that automatically converted to a full license even though I am not a business user and do not need. Now TeamViewer is demanding that I play [removed per Community Guidelines] which is a lot of money. I’ve been trying to tell them that I do not need a business license and that flat out will not budge and have threaten to send it to collections and the last thing I need is for it to hit my credit report.

I am at a loss of what to do. I know I’m not the only person who has experienced issues with this and would like advice on what to do.

.Carol.fg.

Hi @KevinW1985 ,
Thanks for reaching out to our Community and we're sorry to hear about your negative experience.

Please know that all cancelation requests must be processed by the designated team via ticket - our Community won't be able to process your cancelation request via support forum.
For more information about cancellation methods, check the article: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/

If you have a ticket open, we encourage you to reply to the ticket and continue the communication with the designated team.
If you don't have a ticket open, you can open one by following the steps here: https://www.teamviewer.com/en-us/global/support/knowledge-base/teamviewer-classic/contact-support/submit-a-ticket/

We thank you for your patience and understanding.
Let us know if we can help clarify any further questions.
Best, Carol