I am constantly getting disconnected and timed out for suspected commercial use.
I only use TeamViewer to help my grandma when she has issues with her PC because of onset neurological problems. I have set up an unattended access so I can easily access her System. Her PC is the only one in my list too.
I wrote an e-Mail to the support (I used a translator so I am sorry if this is worded weird):
Hello,
I keep getting connection timeouts, even though I only use the software to help my grandmother with problems. Her PC is the only device on my unattended access list.
The link
https://www.teamviewer.com/de/special/reset-management/
that supposedly can be used to requests a reset leads to a page where I can't log in: https://account.teamviewer.com gives me an error code when I try to log or try to create a new account.
I ask you to fix these errors, as I have no commercial use.
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Their answer was:
Hello,
Thank you for your message.
How exactly is private use defined?
If you believe you have been incorrectly classified as "commercial," you are welcome to request a reset of your TeamViewer IDs via
https://www.teamviewer.com/de/special/reset-management/
Please also upload the provided document for resetting your IDs there.
Support via email, ticket, or phone is available exclusively to licensed customers.
If you have any questions about the free version of TeamViewer or resetting your IDs, please contact our community at
https://community.teamviewer.com
Have a nice day.
This ticket is now closed.
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I wasn't able to log in or even create a new account with a mail adress on https://account.teamviewer.com. I now used sign in with apple as this was my only option to even post to this forum.
How do I get this fixed? TeamViewer Support obviously won't help me as long as I am not paying.
