Not connecting

austinsgiraffe

Suddenly when I log in and go to connect, it just says connecting, then times out. No error message. Seems to work for person I'm trying to connect to.

Chisa_R

Hi @austinsgiraffe,

Welcome to the TeamViewer Community! 🥳

To help resolve your connection issue, I recommend a few quick troubleshooting steps for both the local and remote sides.

• Ensure TeamViewer is up to date
  To check for updates, click on the Help menu and select Check for new version. If an update is available, you’ll be prompted to install it.

• Restart TeamViewer

Sometimes, a simple restart can do the trick. Here’s a helpful GIF that shows how to restart TeamViewer:

• Check your network connection
  Please make sure your internet connection is stable. Also, look at the bottom-left corner of the TeamViewer window — it should say "Ready to connect" with a green dot. This indicates a secure and active connection.

Then, please try starting a remote session again. If the problem persists after trying the steps above, could you please share a screenshot of the error message you're seeing? This will help us assist you more effectively.

Looking forward to your reply !☺️

Chisa