"View -> Manage virtual monitors" is missing

I've done everything per the instructions on this page:
https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/remote-control/add-a-virtual-monitor-to-your-remote-device/

Usually I connect through LAN using the local network IP address of the remote PC, but in order to try to get this option available I switched to connecting through easy access from the managed devices section on the client.

Both devices are running Windows 11.
Both devices are managed and have easy access enabled.
Both devices have mid-high end GPUs with up-to-date drivers and have physical monitors attached to them.
Both devices are running TeamViewer (full-client)

===== Client Info =====

UI version: 15.68.5
Commit hash: 4103faf4f2
===== Server Info =====

Host version: 15.68.5
Commit hash: e05bb777c5e
Build date: 2025-07-24T15:24:43Z

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Chisa_R

Hi @SaveMeTenMinutes,

Thank you for getting back to us.😊

We’re sorry to hear things weren’t as smooth as expected, and we truly appreciate your valuable feedback. We’ll make sure to pass along your comments about license prerequisites to our dedicated team.

If you are interested in our licensed features, our sales team would be more than happy to help you anytime.😀

And of course, you're always welcome to visit our community. Feel free to stop by with any other questions or suggestions!

Chisa

SaveMeTenMinutes

Hi @Chisa_R

Thank you for the quick response. To answer your question - no, I don't have a paid license and it definitely crossed my mind, so probably the problem here is that it is missing or difficult to spot in the documentation that this is one of the prerequisites. I spent a good amount of time trying to get this to work by installing different editions of TeamViewer - Host, Full Client, restarting the client and host machines etc…

Chisa_R

Hi @SaveMeTenMinutes,

We're happy to see your first post in the Community 😉

Thank you for providing detailed information about your devices—it really helps speed up our assistance process!

The article you mentioned above is applicable to Remote Access, Premium, and Tensor license holders. May I kindly ask if you have one of these licenses? Add a virtual monitor to your remote device

It looks like the other prerequisites outlined in the article are compatible with your setup, so if you hold one of the mentioned licenses and are still experiencing this issue, please let us know.

Looking forward to hearing from you again soon! 😊

Chisa