Offline devices whithout last_seen property

Cosium

Hello all!

I am doing a big clean up on our TeamViewer devices. For exemple, I would like to remove all Offline devices for the last year. In order to do that, I use the API.
The problem is: a lot of devices do not have the property "last_seen" set, they just appear Offline. At first, I thought that was only for the very old devices, but after checking some of them I could identify 2 or 3 devices which where connected in the last 2 months (because I remember it, not due to any info on the device). So that means any Offline device without a "last_seen" property could be Offline for 1 month or 10 years!

Is there any way to get the property "last_seen" (or any similar one) on all devices in order to identify the devices being Offline for more than 1 year?

Thank you for your help.

ElifG

Hello @Cosium,

Welcome to TeamViewer Community!

Here, we can suggest you to check out our Device Management system in TeamViewer Remote. This is our new interface where we suggest our users to switch. There, you can select multiple devices and delete them.

Additionally, if you are using TeamViewer Remote and there are too many devices to select and delete, you can also consider setting up your devices from the beginning via Mass Deployment.

However, if you are a TeamViewer Classic user, you can manage them via Management Console by following the steps here: Managed Devices - General Information.

Hope one of these will help you to order your device list. Please let us know if you need further assistance, we would be happy to help.

Best,

Elif