An error occurred while updating TeamViewer

DJay-Z

When I click on "Check for new version" an message window immediately pops up stating "An error occurred while updating TeamViewer. Please check the log file for more information."

I can't make any sense of the log file myself - does anyone have any ideas as to what the problem might be?

Note: I am using Ver 12 and just paid to get updated to Ver 15

Chisa_R

Hi @DJay-Z,

Welcome to the TeamViewer Community!

We’re sorry to hear that you’re experiencing an issue with TeamViewer updates.

We’d like to suggest uninstalling TeamViewer and then reinstalling it by following the steps in the linked articles.

If the problem persists after reinstallation, kindly let us know the device's operating system and version number?

Hope this helps! ☺️
Best,
Chisa