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Cannot reset my password


When I try to login in website or in the Windows app it tells me my account has been locked and I have to reset my password.

I double cheked my email address and filled form at but I didn't receive any email 12+ hours after...

I also double checked all my emails's folders (including spam and junk forlders) and nothing...

What do I need to do to reset my password?



PS: Because I cannot login nor reset my password I created a second account to post here...