The new interface is horrid, initially I accepted the little popup that offered me to try it but now I want to switch back and can't find such an option.
Hi everyone,
Thank you all for all the feedback provided about the new interface of TeamViewer Remote.
We're sorry to hear you're having trouble with it. Therefore, I would like to provide some information that may help you:
With the release of TeamViewer Remote, TeamViewer's best practices for using TeamViewer have been emphasized to ensure even more security for our users.
At the moment, to be able to access TeamViewer Options on the TeamViewer Remote interface, our users are required to log in with their TeamViewer accounts.
Please know that it's possible to switch back to the TeamViewer Classic interface by clicking the button New version on the top right of TeamViewer Remote. If you don't see the button, please follow the steps below:
I hope this can help! 🍀
Please let us know if we can help any further. 🙋♀️
Best, Carol
Hi @kNetIT,
We appreciate the feedback, and I'm sorry to hear that you contacted our support team, but they couldn't clarify all your questions.
the correct security shares already built in
Once you set the device as a managed device, and click + Add device to the group, the device should show up for you to add as shown in the image below:
I'm looking forward to your reply! 😄
This new interface is complicate!
I just want to add a password for the remote computers and put than in my list of PCs in groups. Now I'm being forced to sign in on new remote PCs. :(
I dont want to sign in to the new PC-s, just installing TeamViewer and set up the password!
How can i do this siply?
Hi RichE
There it is
Hope this helps!
-Scotty
not loving the new interface. Would prefer the option for the classic mode. Its a simple piece that for alot of people who started with much earlier versions have become accustom to.
I do hope this thread continues to monitored so this functionality is added back into the next version.
I found the same thing as you. The list of computers is there, as before. To help with the amount of screen the app now fills, I move the the whole thing to the right side of the monitor, and park it until all I see is the list of computers. It removes half of what your image shows. It's the best that can be done. There is no excuse to have the app take up so much screen real estate for no purpose.
I'd love to see a return to a dockable list of computers and users.
Hi all,
Thanks a lot for your feedback.
We value your opinion, and we appreciate active and critical users!
Please rest assured that we are reviewing all feedback and as @Christian_PM mentioned: we are already working on this topic.
We believe the best way to build a better product is in collaboration with our users. Your feedback is crucial for understanding your needs and solving the right problems. To achieve that we have our User Focus Program. In this program, you get exclusive previews and can give early feedback on ideas, concepts, and potential new features!
It would be an honor to have you in our program and we would like to invite you to apply for the program here: https://content.teamviewer.com/en/teamviewer-user-focus-program/
We are looking forward to receiving your feedback on the UI and other ideas, concepts, and potential new features soon.
Wish you all a great day and all the best, Natascha
Yes
from
AndreB85
Registry Editor
It's HK_Current_User/Software/Teamviewer/UIVersion
Value 2 = old design, 4 = new design
Hi @FakeName ,
If the user also wants to be able to connect with their own devices using TeamViewer Remote, you can provide the user with our step-by-step guide for the uninstall (I will list them below), and you can also use QuickSupport quick links to remotely install TeamViewer Remote on the partner's side. Once their account is created, and they are logged in, you can remotely Set up remote access to your account. No driving is necessary. 😄
Uninstalling TeamViewer instructions for:
I hope this information can help! 🍀
Let us know how it goes, and if you need any further clarification.
Oh yeah, good call. That's way easier than just having it work the first time.
Hi @FakeName,
Thanks for raising this question! 😃
TeamViewer Host has been used by our users and clients for many years to better set up unattended access. The difference now is that to improve the security of our users, TeamViewer requires an account to be able to start a remote connection to another device.
TeamViewer takes security topics very seriously, and we're constantly improving the software to better serve and protect our users. New updates come every month, you can follow our changelog here.
I understand that changes can seem complicated at first, so please don't hesitate to ask for help whenever needed.
Please let me know if we can help you any further.
Seriously - I called support to ask them how to add a new device to my existing groups, or how to link a new device to my account and they didn't even know how the blasted interface worked. How do I add devices to my existing groups that have the correct security shares already built in??! This interface is such a trainwreck as was obviously rushed through to meet some internal deadline. There shouldn't be this many bugs to iron out as a previous user stated. For the price we pay for this product it should be virtually perfect. TeamViewer's team lead on this project really had an accident on the bed with this one.
Hi @TrevorInUK ,
Thanks for your feedback about the new TeamViewer Remote interface.
Please know that connecting with an ID and a random password is possible if you prefer.
You can connect with ID and random password with TeamViewer Remote, QuickSupport, and Host (they are all available for download on our website).
I hope the information above can help you!
I understand it can be confusing at first, but TeamViewer offers different ways to remote connect to better attend to the individual needs of our users. Therefore, don't hesitate to ask questions to our Community!
In my TV (the latest update) - if You stretch the window very very far left - it looks like old contacts standalone window... (not the same but looks very similar...)
PC-LIST-ONLY
But You should have advanced option ticked ON - "allow small window size for computers & contacts"
What I'm missing from far begin of TV is GROUP CASCADING !
I would like to have "building like" cascaded hierarchy:
HEADQUARTER -┬-> FLOOR 2 -┬-> ROOM 204 │ └-> ROOM 205 └-> FLOOR 3 -┬-> ROOM 301 └-> ROOM 302OFFICE TT ---┬-> ROOM 1 └-> SERVER ROOM
Hi ggnore
Thanks for posting!
To switch back to the old interface in the official build, you can do this under Options > General uncheck "Use new interface" and restart the software.
The insider build does not have the ability to use the old interface at the moment. If you are on the insider Build, you will need to Opt out under Options > Advanced. Then uninstall and download the previous version. You can download this here > https://www.teamviewer.com/en/download/windows/
Would love to uncheck that box! However, our company restricts access to the options dialog. Is there a way to revert to the old interface without options access?
One of my Techies opened a Ticket regarding the new GUI anyways, and this is the reply from Support:
Thank you for your message and feedback. i would assume you are referring to the new interface and you wanting to revert back to the old interface? I am afraid that is not possible no more as our product team has made a final decision to have the same build/interface across all clients. Granted it might take a bit of getting used to but we are positive that with time, you will mind the new interface better and even more user friendly than the old one. I hope that was helpful.
I still have the installation file saved on my OneDrive for anyone looking to use it, but I assume you can still download it from TeamViewer under the old versions section.
I too am now on the new interface, which I am still finding annoying. I am sure that the Dev's will find a way to make it more user friendly for us though.
Hi @GavDaniels
Thank you for your post.
Some users are really unhappy because of the sunset of the old UI.
But, there are also some who try to deal with it and find in the end at least something positive Maybe, you want to have a look at a really good example from @m4Zz in our Community Blog? - Please click here.
May I ask you to at least try to accustom to the new interface? Would be really nice
I wish you a great day and a restful weekend in advance.
All the best,Natascha
Hi @Lubos
"Following our goal to provide you with the best experience when using our software, we continue working on the TeamViewer user interface to secure meeting our customers' needs also in the future."
To aim this goal, we decided to sunset the old interface.
You will find all relevant information in the following announcement: Sunsetting the multi-window user interface
Thank you very much for your understanding and have a great day.
Wish you all the best,Natascha
And what about Ubuntu 17.10?
Hi @Closed account
Thanks for your feedback!
It would be an honor to also have you in our program and we would like to invite you to apply for the program here: https://content.teamviewer.com/en/teamviewer-user-focus-program/
Thanks and best,
Esther
What happens if the user decides they would like to access their other computers?
Now I have to drive to the users house to uninstall Host and install the normal Teamviewer? And then I need to go through the process of signing into it and setting the user up with an account?
This is horrible any way you try to spin it.
Why Teamviewer is complicating things that were working very well?
"Best software is the one you know how to use it."
Wait a second. Now it's two different programs? Who in their right mind approved that?
So the process is:
1) Install Teamviewer.
2) Try to sign in.
3) Get rejected because of 2FA
4) Use 2FA to approve the addition of the machine
5) Finally allowed to log in
6) Turn off the new interface and microphone via options
7) Set a static password and auto-startup in the options
8) Sign out
You've got to be kidding me.
Please bring back at least an option for the old interface or redesign the new one. As it is, its anything else than user firedly! I just want to open TV, type IDs and Passwords and go. And antother page with my bookmarks. Thank you!
Hi @Megahertz07 ,
Thanks for sharing your feedback about the new interface and welcome to our Community!
As mentioned above, please rest assured that you can use the TeamViewer Classic interface if you prefer it.
If you need help or clarification, don't hesitate in asking our Community! 😀
I installed the new Teamviewer on a computer that I wanted to remotely manage.
I can't figure out how to even open the options /Extras to put in a password and turn off the microphone that TV always tries to grab.
Where in this screenshot do I click in order to get to the options of the program and set up a static password or two? I need to turn off the microphone too, but the options menu is gone.
My one big gripe is that it is not as simple (number of steps) the client has to contend with to connect.
Old interface: open TeamViewer - tell me the password
New Interface: I have to email session link, they have to clieck on it to open web page, then they have to click on the correct choice on the web page (that is a weak point, even giving them instructions!) then they have to join the session, then I have to open the session, then they have to accept remote control...... etc
Then there are the glitched with the new Interface, like a remote session opening as a blank minimised window that you can do nothing with.
Give us a simple option to connect as with the old Interface please.
As I am retiring and just supporting a few clients I will not be paying for TeamViewer subscription when it comes up for renewal, as it is I have wasted so much time over the past week trying to find a solution to the problems.
Exasperated and frustrated.....
Trev
Hi All,
Oh my goodness, this new interface is awful, not only is it buggy for the professional, users now cant get it right to get my help. There are too many options to download and then when in they now dont know what to click.... IT Support is about supporting the end user as some of them really do not know anything and get completely confused.
I just had a client now trying to take control of my computer all the time, eventually i gave up after an hour!!! I had to use **Third Party Product** as that was more simple for them!
Thanks for posting I can switch back to the old interface.
But I have an issue when using a new interface that always prompts me to another party with no connection. Need to connect a few times or restart the program only can work. remote connecting to another party is also very difficult to need key in /connect and id
