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Zoom not working on Windows 10 from Android

Uranya
Uranya Posts: 3

Dear friends,
I have found an issue upgrading from Windows 7 to Windows 10.

When from Android device I connect to a Windows 7 PC the issue does not occours,
instead, when I connect to a Windows 10 laptop, in touch mode, it is not possible to zoom using the PINCH gesture.

Please help.
Thank you!

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Comments

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello Uranya,

    What kind of teamviewer do you run? Becouse from teamviewer 10 and down there are problems with the cumulative update from windows 10 so maybe that is the problem.

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Uranya
    Uranya Posts: 3

    Hello,
    Thanks for your reply.

    I'm using Teamviewer12, downloaded and installed just a couple of days before.

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello Uranya,

    Have you tried uninstalling your teamviewer on both your phone and the pc (you need to select delete my settings as wel)? If not you could do that with this trick,

    1. Check the box with delete settings.   2. Delete and reïnstall your teamviewer.1. Check the box with delete settings. 2. Delete and reïnstall your teamviewer.

    I hope this helps!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
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