Teamviewer Ubuntu 14.04 not recognizing BisonCam Webcam

Hi all,

I got a problem with my Teamviewer installation not recognizing my laptops built in webcam.

Details: Ubuntu 14.04 64-bit on Intel i5-4210U, Acer BisonCam NB Pro (USB ID 5986:0536).

Symptoms: The camera is working with Cheese fine. In Teamviewer I don't see any picture and Settings->Video shows me the camera in the drop down, however instead of a picture I get the message "Selected camera not working. Please connect another camera".

I had the same problem with Teamviewer 11 on the laptop with the BisonCam, while the webcam on my old Asus eeePC with Ubuntu work just fine with Lubuntu 14.04.

I am very grateful for any help getting the BisonCam working with TV 12

Thanks in advance,

Peter

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Accepted answers

ChristianCay

Hi Peter,

Thank you for your post.

Currently, the codecs we support for webcams are the following:

AYUV
CLJR
CYUV
GREY
IYUV
IY41
IYU1
IYU2
HDYC
UYNV
UYVP
UYVY
V210
V422
V655
Y422
YUY2
YUYV
YVYU
Y41P
Y411
Y211
Y41T
Y211
Y41T
Y42T
YUVP
YUV9
IF09
YV16
YV12
I420
IYUV
NV12
NV21
IMC1
IMC2
IMC3
IMC4
CLPL
Y41B
Y42B
CXY1
CXY2
RLE8
4ELR
RLE4
CXY2
CXY2
CXY2
RGB2
RGBA
RGBT

but not MJPEG and we apologize for the inconvenience.

Please check if your device is supported by installing v4l-utils package. To display the codecs supported by your device please run the following commands

v4l2-ctl --list-formats

Hope that solution works for you.

Best regards,

Christian

All comments

ChristianCay

Hi Peter,

Thank you for your post.

Currently, the codecs we support for webcams are the following:

but not MJPEG and we apologize for the inconvenience.

Please check if your device is supported by installing v4l-utils package. To display the codecs supported by your device please run the following commands

v4l2-ctl --list-formats

Hope that solution works for you.

Best regards,

Christian

StanAngeloff

For those on Ubuntu, the following did the trick:

$ v4l2-ctl --list-formats
ioctl: VIDIOC_ENUM_FMT
Index       : 0
        Type        : Video Capture
Pixel Format: 'YUYV'
        Name        : YUYV 4:2:2

        Index       : 1
        Type        : Video Capture
        Pixel Format: 'MJPG' (compressed)
        Name        : Motion-JPEG

Take note of the YUYV index (or any other supported pixel format). Run the following command:

v4l2-ctl --set-fmt-video=width=640,height=480,pixelformat=0

Replace pixelformat=0 with the YUYV index (you may also wish to fiddle with the width & height).

Restart TeamViewer.

Peter1

Hi Christian,

thanks for the tipps. I need to download the utils first. I#ll come back here, after I got the data from my cam.

See you

Peter

Peter1

Hi Christian,

that did the trick, also instead of the command line utility I used the V4L2 test utility from the Ubuntu software center. I set my camera to YUYV (seemed to be on MJPEG). Works perfect.
If there is a way to set the thread here to solved, tell me how.
Best regards,
Peter

vothithudung

@Peter1 wrote:
Hi all,
I got a problem with my Teamviewer installation not recognizing my laptops built in webcam.
Details: Ubuntu 14.04 64-bit on Intel i5-4210U, Acer BisonCam NB Pro (USB ID 5986:0536).
Symptoms: The camera is working with Cheese fine. In Teamviewer I don't see any picture and Settings->Video shows me the camera in the drop down, however instead of a picture I get the message "Selected camera not working. Please connect another camera".
I had the same problem with Teamviewer 11 on the laptop with the BisonCam, while the webcam on my old Asus eeePC with Ubuntu work just fine with Lubuntu 14.04.
I am very grateful for any help getting the BisonCam working with TV 12
Thanks in advance,
Peter

vothithudung

@Peter1 wrote:
Hi all,
I got a problem with my Teamviewer installation not recognizing my laptops built in webcam.
Details: Ubuntu 14.04 64-bit on Intel i5-4210U, Acer BisonCam NB Pro (USB ID 5986:0536).
Symptoms: The camera is working with Cheese fine. In Teamviewer I don't see any picture and Settings->Video shows me the camera in the drop down, however instead of a picture I get the message "Selected camera not working. Please connect another camera".
I had the same problem with Teamviewer 11 on the laptop with the BisonCam, while the webcam on my old Asus eeePC with Ubuntu work just fine with Lubuntu 14.04.
I am very grateful for any help getting the BisonCam working with TV 12
Thanks in advance,
Peter