Web Connector Problem (MC wait for ping completion -> connect timeout)

Trost_Martin

Hello,

TeamViewer.exe istself works (Remote Control). But when I use the WebConnector (i.e. Remote Control via MicrosoftInternet Internet Explorer 11) it dosen't connect to the remote computer. When I try to connect to the Remote PC following error is reported in the log file:

16.10 07:51:01,004: MC wait for ping completion
16.10 07:51:03,790: connect timeout

 

 

mhbv

Apparently support only helps paying customers but they leave us who uses the free version in the lurch.  I can no longer connect to my remote computer through IE 11 even though I am able to log-on but when I click on my remote computer to connect, it times out and in the log shows an Error 2032.  They need to fix this.  It was fine in version 12.  My work will only allow us to use IE 11.