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Immediate refund requested

I've identified in my credit card bill a purchase of Teamviewer license, but I'm a free user and don't have any license linked to my user. This payment was done through Ebanx.
Please, teamviewer team, this is the only channel that I got to reach out you, once I'm not able to open a ticket being a free user. I'm complaining an immediate refund for this terrible mistake.

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  • I was googling about this because I had the exact same problem. Did you managed to solve it?