I accidentaly deactivated a user in the Management console which removed her. I cannot add her again by clicking "Add User" as it tells me the email address is already added. If sher tries to follow the link "https://login.teamviewer.com/cmd/joincompany" she is asked to login but when she attempts this it states that her account has been deactivated and she should contact the comapny admin (me).
How can I reactivate her?
I do not see the user I am trying to re-enable.
Under Inactive is chosenUser Management > User Status > (Active, Pending, Inactive) are selected
Figured it out. There is an option for admins to "Show inactive users". This can be toggled. I enabled this, and this showed my deactivated users which was then able to reactivate.
Posted for posterity.
How did you do this? I'm having the same problem, and I can't find the option you have mentioned here.
Hello Caspar,
Ohh nice that you found it! If there is anything i can help you with just post it.
Thank you for using teamviewer!
Hi Iain,
It would appear I was being an *bleep*. Just found the option to add deactivated users to the list so all good.
Thanks for the quick response though :-)
\\Caspar
Is there not a tab where she is still in? If so maybe there you could activate her account again. Could you send me a screenshot of the problem? Thank you in advance!
I hope this helps,
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