Reactivating a deactivated user

I accidentaly deactivated a user in the Management console which removed her. I cannot add her again by clicking "Add User" as it tells me the email address is already added. If sher tries to follow the link "https://login.teamviewer.com/cmd/joincompany" she is asked to login but when she attempts this it states that her account has been deactivated and she should contact the comapny admin (me).

How can I reactivate her?

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Keith-N

I do not see the user I am trying to re-enable.

Under Inactive is chosen
User Management > User Status > (Active, Pending, Inactive) are selected

mrashley

Figured it out. There is an option for admins to "Show inactive users". This can be toggled. I enabled this, and this showed my deactivated users which was then able to reactivate.

teamviewer inactive users.png

Posted for posterity.

mrashley

How did you do this? I'm having the same problem, and I can't find the option you have mentioned here.

Iain_wels

Hello Caspar,

Ohh nice that you found it! If there is anything i can help you with just post it.

Thank you for using teamviewer!

Caspar

Hi Iain,

It would appear I was being an *bleep*. Just found the option to add deactivated users to the list so all good.

Thanks for the quick response though :-)

\\Caspar

Iain_wels

Hello Caspar,

Is there not a tab where she is still in? If so maybe there you could activate her account again. Could you send me a screenshot of the problem? Thank you in advance!

I hope this helps,

Thank you for using teamviewer!