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Problem with Free license

Loscara88
Loscara88 Posts: 2
in Previous versions (v8 - v14)

Hello i've this problem. I've 1 account  for private use in 2 pc. But in the 2°pc the free version says me the the "evaluation version END IN 7 DAYS".

How is possible? 

2017-11-08 (1)_LI.jpg

Comments

  • Iain_wels
    Iain_wels Posts: 54 ✭✭

    Hello Loscara88,

    I think you accidentally did apply the trail version of the premium and that is going to expire! You'll need to reach out to the costumers support (or try to redowload it). 

    I hope this helps,

    Thank you for using teamviewer.

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • adelin
    adelin Posts: 1

    redowloading doenst help so customer support looks to be a safe bet 

  • Reyhan
    Reyhan Posts: 271 Staff member 🤠

    Dear @Loscara88, dear @adelin

    Thank you for your posts. We need more information to check your issue.

    Please follow this knowledge base article here and fill out the form.

    Thank you in advance.

    Best regards.
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • Loscara88
    Loscara88 Posts: 2

    Hello

     

    i've fill the form, now i'm wainting a reply

     

    tank you for support

     

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