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The session player TVS file cannot be opened

Hello Team,

I cannot open previosuly recorded TVS file - getting an error message. Any hints here? Thank you!

Capture.JPG

Best Answer

Answers

  • AlexanderVD
    AlexanderVD Posts: 2 ✭✭

    Thank you! The file was recoreded with the current version (therefore I am not updating it now). I will try with a latest version as well.

  • Hello,

    We are using Team Viewer Version: 12.0.78716

    We are facing the same problem in few computers and there is no software update.

    It is happening randomly, could be 1/18 that is damaged.

    It is important for us to keep all the sessions, please help!!!

    P.s we are a company.

  • BATMAN_2008
    BATMAN_2008 Posts: 2 ✭✭

    Did anything work? I am also facing the same issue with my latest TM. I have posted the issue here: https://community.teamviewer.com/English/discussion/109951/the-session-player-could-not-be-opened/p1?new=1


    If you have already found the resolution, can you please help me as well?

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