Using Max Focus - SolarWinds MSP Flagged Personal Account as Commercial Use.
I work as a system engineer for an IT consulting company and we use Max Focus - (Now part of SolarWinds MSP) as our client management software. The Max Focus dashboard has teamviewer built in as our take control software which I love. When I connect to a client i get a tvc file which I set to default auto open in teamviewer.
The problem is my personal teamviewer account got flagged as commercial use suspected after I worked from home a few times logging into client servers and PC's. I only noticed the block when trying to help my dad from my computers and contacts list. So I get the 5 Minute limit and then a 20 minute lock. The odd part is I can still launch .tvc files from our MaxFocus dashbaord and get no commercial use suspected messages.
1. Can I get my personal account unlocked.
2. Is there a way for me to differentiate when working from home on my personal PC with work's Max Focus (browser based) client management software and my personal use teamviewer account which I use to help out my immediate family. (Father Mother, Father in-law, and siblings in-law)
Thank you for the read and any help