Activation on same computer shows moves exceeded message

vtech

We are using Teamviewer 10 business license. We recently formatted computer. Now, while installing teamviewer and activating it shows "your 9 moves are used" message.

We are activating on same computer. Then, why is it considered as move? Please help.

Jonathan

Hi vtech,

Thanks for your post!

I see that you have been corresponding with your local support center regarding your licenses. Please contact them regarding your license moves as well and they will be able to assist.

All the best,

Jonathan