Other users can nor see items in Service queue

calvindoth

Hello,

In my Teamviewer Mangement console (web) i have 1 unassinged item in my service queue.  Other users can not see any items in the Service Queue.  Is there a way for all service queue items to be displayed to all users?

Calvin 

Jonathan

HI @calvindoth,

Thanks for your post!

For other user to view and access the open service request, you will need to share the group that the Quick Support is set to report to, to the other users.

Please refer to the following link to see how to share groups to other users.

https://community.teamviewer.com/t5/Knowledge-Base/How-to-share-a-group-through-the-Management-Console-Video/ta-p/7884

Hope this is helpful,

Jonathan