Hey guys, need to fix a teamviewer login problem. We tried to get on a clients machine and could not. We started by installing a new Teamviewer 12 to a machine that we were not familar with, and believe that they were previously hacked or something, the customer is not quite sure, they are Seniors. There was another Remote Program on the desktop that had a Business Name (that I won't mention) and did not recognise it. There was also Citrix, along with the popular LogMe-In that accompanies it. I tried to get rid of the possibly offending programs but they did not exist in Programs and Features, and ran out of time to use other methods.
What was happening is, every time opening TV there was no password visible, and we even tried hovering our cursor in the Password Box as one site suggested. I even reinstalled it, and checked all the Settings. Along the way some weird stuff was happening, and seemed as though TV was installed before, so when I deleted TV I said to remove all the old settings also. What I think is happening, is the old IT Guy/Company wanted to block any using Teamviewer, so I think we need to unblock in Windows Firewall, does this sound plausable? I read this Thread here that sounded like the closest thing to what I was seeing. https://community.teamviewer.com/t5/TeamViewer-General/Teamviewer-getting-blocked/m-p/15203#M8419
I'm not familiar with Firewall Whitelisting etc. so could someone point me to a good tutorial and I will practice before I go back to the customers house. I see the Ports that TV uses at the link above, just need an easy to understand Tutorial if this is indeed what needs to be done.
Thanks, AdminMaster