Deactivate device

rbyrbt

Hello, I have the licence to use it on 3 devices.Now I want to deactivate one of the devices and add a new device.How can I do this?Thanks.

Natascha

Hi @LAPTOP1,

Thank you for your post. 

If you would like to replace one of the devices you are connecting from, you can remove the license activation in the Management Console --> Edit profile (upper right corner) --> License (on the left side) --> click on Deactivate device (choose the relevant ID).

To add a new device, you simply just sign in into the Computer & Contacts list with the licensed TeamViewer account on the new device. The new licensed ID is displayed in the Management Console afterwards.

Please let us know, if you have any further questions. 

Best,
Natascha

Iain_wels

Hello rbyrbt,

You can delete a user from the web interface. If you delete the user there you can add an other user and it will activate.

If you want any more information just reply to this post.

I hope this helps,

Thank you for using teamviewer.

LAPTOP1

How can I remove old phone and add my new phone

Natascha

Hi @LAPTOP1,

Thank you for your post. 

If you would like to replace one of the devices you are connecting from, you can remove the license activation in the Management Console --> Edit profile (upper right corner) --> License (on the left side) --> click on Deactivate device (choose the relevant ID).

To add a new device, you simply just sign in into the Computer & Contacts list with the licensed TeamViewer account on the new device. The new licensed ID is displayed in the Management Console afterwards.

Please let us know, if you have any further questions. 

Best,
Natascha

RiaBanken

Hello Natasha, @Natascha 

I have recently purchased the license for 1 computer, so that I could connect from my personal computer to my office PC. This has been activite for quite some time now, but now we have switched PC's at work. This means that I want to delete my old PC from the license.

I was following your tips, but ran into some issues. When I press on 'edit account' then on 'license' > it says I only have a free account, and not a licensed account... even though I have a remote acces license for 1 pc.

How am I able to remove my old PC from my account in this case? I do not have access to my old pc anymore as well.

Please feel free to ask me any further questions if something is unclear.

Thanks in advance for your assistance.

Best,

Ria.

Natascha

Hi Ria, 

Thank you for your post. 

The steps I provided in my previous answer are the steps you should follow if you are the owner of a Business license. 

If you bought the Remote Access license, I kindly ask you to please have a look at our dedicated article: How to activate your Remote Access Plan - How to deactivate end-point devices.

Hope this could help. Wish you a great day. 

All the best,
Natascha

Hedgehog57

I tried exactly this one but after confirming I had got the message "No license moves left". How to solve this with Business license? May it be solved in next subcription period (mine will end sometime in next month). Thanks for any answer.

Jan

CharlesMarvelli

I followed the instructions but option to deactivate does not appear as it only refers to free licences

JoJoJones

Hey HedgeHog!

If it says you are out of moves, then you are in luck my friend (quick fix)!

That means it sees you have a BUSINESS licenses. However, you have run out of the alotted 10 moves granted to you annually.

I would call TeamViewer Support -OR- log into your licensed account at support.teamviewer.com (for paid Licensed account holders only) > create new support ticket > and request to have the moves reset.

We get calls and emails for move resets all the time.

I hope this helps!

Happy Viewing  

cgate

it is not deactivating. Reply always that you need to purchase a license even thought license is active.

gbulfon

I cant deactivate licence (no license move left message).

I upgrade my computer recently

I can't use teamviewer.

I have bussines plan with 3 licenses.

-gabriel