teamviewer.com link icon
or
Ask The Community

Do you want to enjoy the new TeamViewer user interface for Windows?


Download the new version and let us know what you think about it! 👉 Please click here 👈

Mobile device with HOST for Samsung Presented as Offline

Hello,

I have the management console open and the HOST for Samsung installed on a Samsung smartphone for unattended access.
Whenever I am playing with the app, the device is shown as online and I can see the "Connect" button. But after a while, it turns back to offline and the "Connect" button disappears.
Please note, that the HOST is a smartphone and not a computer and the app does not include all the Options and Configurations enabled by the desktop application. Maybe there is some kind of setting I need to enable on the smartphone? something like letting the HOST app wake the smartphone, even when the app is not opened in the background?

Thanks in advance.

Tagged: